Insurance Goes Self-Service: eCommerce Transforms the Customer Experience
Consumers expect the same ease of shopping for insurance as they do buying on Amazon, ordering an Uber or reserving an Airbnb. Insurers of all types, from large to mid-sized, US-based to those in EMEA and Asia Pacific, face the common challenge of satisfying customer expectations for a simple, personalized experience shopping for policies. Insurance customers are forcing change and want access to past policy data, their options for change and the ability to compare their choices – all in an omni-channel self-service environment.
Title: Insurance Goes Self-Service: eCommerce Transforms the Customer Experience
Date: Wednesday, May 03, 2017
Time: 10:00 AM Pacific Daylight Time
Duration: 1 hour
During this webcast, you’ll:
See a live demo of SAP Hybris with added functionality for insurers made possible with SAP Financial Services Accelerator
Hear about how, GEV, a mid-sized German insurer, reimagined their sales process and drove digital transformation and their sales process with dynamic pricing
Learn about the implementation process from an SAP partner, msgNETCONOMY
SAP FINANCIAL SERVICES ACCELERATOR FEATURES DISCUSSED:
Insurance Customer Self-Service Portals
Pre-configured Product Templates for different LOB’s and with bundling capabilities
Customizable Quotation and New Business Process
Built in yForms which support validation rules, interdependent and dynamic fields Marketing Application Manager Red Bull
Product search and Agent search by location or line of business
Insurance-specific Web Content Management System (WCMS)
Alexander Stickelberger is the Managing Director of msgNETCONOMY, a Joint Venture of msg global and NETCONOMY with full-focus on SAP Hybris consulting.
Stefan Müller is Director for Insurance in the Financial Services Industries (FSI) for SAP Hybris.
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